Cancellation Policy
-
To cancel an appointment please use the link in your confirmation email.
-
If you wish to reschedule an appointment with more than 48hours notice there is no charge, however if you wish to cancel and pursue a refund:
-
Cancellations with more than 48 hours notice can expect a full refund minus Administration fees (1.5% + 20p)
-
Cancellations within 48 hours of the appointment are subject to a 50% charge minus Administration fees (1.5% + 20p)
-
Cancellations within 24 hours of the appointment or failure to attend are subject to 100% charge
-
Once cancelled your refund will be processed as appropriate on the same working day but may take up to 10 days to show in your bank account.
-
Once a block of treatment sessions has been purchased and the first session has taken place, the full amount paid is non-refundable, and non-transferable If a client chooses not to continue with the sessions they forfeit any monies paid and no partial refunds will be issued.